Shipping policy
Thank you for visiting and shopping at eu.bycosmetics.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or +62 81239 666 333, +62 81239 666 999.
Shipping rates & delivery
- Free shipping from 260 €
- DHL/Fedex shipping (weight till 0,5kg) - 25 €
- DHL/Fedex shipping (weight 0,5 - 1kg) - 31 €
- DHL/Fedex shipping (weight 1 - 1,5kg) - 35 €
- DHL/Fedex shipping (weight 1,5 - 2kg) - 40 €
- DHL/Fedex shipping (weight 2 - 2,5kg) - 44 €
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation
Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Our website eu.bycosmetics.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). eu.bycosmetics.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do ship to all countries of the European Union (except Greece, Spain), United Kingdom, Australia, Canada, New Zealand and U.S. About shipping to Italy or other absent countries please text us at hello@by-cosmetics.com.
For purchases in Greece, please use the website gr.bycosmetics.com.
Payment
- by bank card online (we will send you a link to pay your order by card online in Indonesian Rupiah within 24 hours) .
- by bank card through the system PayPal .